Frequently Asked Questions

What is SuperBox?

SuperBox is an industry-leading streaming device powered by Android, allowing users to access a broad spectrum of applications for an enhanced viewing experience at home. It connects to your TV and internet, unlocking a new world of entertainment possibilities.

How do I set up my SuperBox? 

To set up your SuperBox, connect it to your TV using an HDMI cable and to the internet via Wi-Fi or an Ethernet cable. Follow the on-screen instructions to start exploring the available applications.

Do I need an internet connection to use SuperBox?

Yes, an internet connection is necessary to download and use most applications on SuperBox, enhancing your entertainment experience with various content.

What type of content can I access with SuperBox?

SuperBox allows access to a vast range of applications, enabling you to explore various types of digital content based on the apps you choose to download and use.

Is there a subscription fee for SuperBox?

SuperBox itself does not require a subscription fee. It is available for a one-time purchase. Any additional costs would be associated with specific applications you opt to use on the device.

How can I download new apps on SuperBox?

New apps can be downloaded directly through the device's app store, offering access to numerous Android apps that are compatible with SuperBox.

Can SuperBox be used with any TV?

SuperBox works with any TV that has an HDMI input, making it compatible with a wide range of modern television sets.

What should I do if I encounter technical issues with SuperBox?

For technical support, you're encouraged to contact SuperBox customer service through the official website or designated support channels for assistance with any challenges.

Does SuperBox receive software updates?

Yes, SuperBox periodically receives software updates that are automatically available for download, ensuring your device stays up to date with the latest features and enhancements.

Where can I purchase SuperBox?

SuperBox can be bought directly through our website here. It's recommended to purchase only from reputable sources to ensure authenticity and access to customer support.

Is SuperBox legal?

Yes, Superbox is legal.

Is there a warranty on SuperBox?

Yes, SuperBox typically comes with a manufacturer's warranty of one month. 

Can I use a VPN with SuperBox?

Yes, you can install a VPN app on SuperBox to enhance privacy.

Does SuperBox support 6K streaming?

Yes, many SuperBox models support 6K Ultra HD streaming.

How do I update my SuperBox?

Software updates are typically pushed to the device automatically, or you can check for updates manually in the settings.

Can I connect external storage to SuperBox?

Yes, SuperBox has USB ports, allowing users to connect external storage devices for additional content.

Does SuperBox support Bluetooth?

Yes, SuperBox supports Bluetooth for connecting devices like headphones, speakers, and game controllers.

Is there a mobile app for SuperBox?

SuperBox does not have its own mobile app, but you can control it using third-party Android remote apps.

Can I use a wireless keyboard with SuperBox?

Yes, you can connect a wireless keyboard via Bluetooth or USB for easier navigation.

What internet speed do I need for SuperBox?

For optimal streaming, SuperBox recommends an internet speed of at least 10 Mbps for HD content and 25 Mbps for 4K content.

How do I reset my SuperBox to factory settings?

You can reset SuperBox by going to the settings menu and selecting the factory reset option. There is also a manual reset button on the outside of the Superbox. 

Does SuperBox have parental controls?

Parental controls can be set up through individual apps to restrict access to certain content.

Does SuperBox support different speakers?

Yes, some SuperBox models support different speakers for a more immersive audio experience.

How do I contact SuperBox support?

You can reach SuperBox customer support through the 'Contact us' page.

Can I use voice commands with SuperBox? 

Yes, Superbox comes with voice remote functionality.

Does SuperBox support multiple user profiles?

SuperBox itself doesn’t offer multiple profiles, but some apps installed on the device might.

How long does it take to set up SuperBox?

SuperBox setup typically takes 5-10 minutes, depending on your internet connection.

Can I customize the SuperBox interface?

Yes, the Android operating system allows for some customization of the home screen and installed apps.

Does SuperBox have a sleep mode?

Yes, SuperBox has a power-saving mode that can be activated in the settings.

Can I play video games on SuperBox?

Yes, SuperBox can run Android-based games, and you can connect game controllers via Bluetooth or USB.

Does SuperBox support subtitles?

Yes, most streaming apps on SuperBox support subtitles, and they can be customized in the settings.

How much storage does SuperBox have?

Most SuperBox models come with 32GB of internal storage, which can be expanded with external storage devices.

Does SuperBox support HDR?

Yes, SuperBox supports HDR for better color contrast and clarity in supported content.

What’s the difference between SuperBox S4 and S5?

The S5 has upgraded hardware and software, including faster processing and more storage compared to the S4.

How do I add more storage to SuperBox?

You can add more storage by connecting a USB flash drive or external hard drive to the USB port.

Does SuperBox have an Ethernet port?

Yes, SuperBox has an Ethernet port for a more stable internet connection if you prefer wired over WiFi.

Can I control SuperBox with my phone?

Yes, there are Android remote control apps available that allow you to control SuperBox from your phone.

Does SuperBox have app shortcuts?

Yes, you can create shortcuts for your favorite apps on the SuperBox home screen.

Can I change the wallpaper on SuperBox?

Yes, you can change the wallpaper in the settings or through third-party apps.

Does SuperBox support multi-tasking?

Yes, you can switch between apps on SuperBox, though it does not support split-screen functionality.

How do I delete apps from SuperBox?

You can delete apps by going to the app settings and selecting the uninstall option.

How do I clear cache on SuperBox?

You can clear cache by going to the app settings and selecting the "Clear Cache" option for individual apps.

Does SuperBox support multiple languages?

Yes, SuperBox offers multiple language options in the settings for interface and app customization.

Can I connect SuperBox to a projector?

Yes, SuperBox can be connected to a projector through an HDMI cable.

What file formats does SuperBox support?

SuperBox supports a wide range of file formats, including MP4, AVI, and MKV for video and MP3 for audio.

How do I switch between apps on SuperBox?

You can switch between apps by pressing the home button on the remote and selecting another app.

Can I use SuperBox in multiple rooms?

Yes, you can move SuperBox between TVs in different rooms, but it can only be used on one TV at a time.

Can SuperBox be mounted on the back of the TV?

Yes, SuperBox is compact and can be mounted on the back of a TV with the appropriate mounting hardware.

Can SuperBox work with smart home devices?

SuperBox does not natively integrate with most smart home ecosystems but can still be used alongside other smart devices for a connected home experience.

Does SuperBox have power-saving settings?

Yes, SuperBox includes power-saving features like auto sleep and screen dimming.

Does SuperBox have a customer support number?

SuperBox typically offers customer support through online channels like email or chat, you can find more by visiting the 'Contact Us' page.

How do I change the resolution on SuperBox?

You can change the display resolution in the device's settings under "Display" options.

Can I download SuperBox firmware updates manually?

If an automatic update fails, you can manually download firmware updates from the settings page.

Can I use SuperBox in a hotel room?

Yes, SuperBox can work in hotel rooms if you connect it to the hotel's Wi-Fi network or use a mobile hotspot.

How do I troubleshoot connection issues on SuperBox?

If you're having trouble connecting to Wi-Fi, try rebooting the device, restarting your router, or moving closer to the Wi-Fi source.

Does SuperBox support 8K video?

Most SuperBox models do not support 8K resolution, but they handle up to 4K or 6K depending on the model.

Does SuperBox have a built-in web browser?

Yes, SuperBox includes a built-in web browser for surfing the internet.

Can I return my SuperBox if I’m not satisfied?

Returns policies vary, please check the 'Return Policy page'.

What file types can SuperBox play?

SuperBox supports various media file types, including MP4, MKV, AVI, and more.

Does SuperBox support external audio systems?

Yes, you can connect external audio systems through HDMI or Bluetooth.

Is SuperBox compatible with soundbars?

Yes, SuperBox can be connected to soundbars via HDMI or Bluetooth for enhanced audio.

How many apps can SuperBox hold?

The number of apps depends on the storage capacity, but with 32GB of internal storage, SuperBox can hold many apps.

Can I use SuperBox with an external keyboard?

Yes, SuperBox supports external keyboards through USB or Bluetooth for easier navigation.